Technical Support When You Need It, from a Software Consultant that Puts You First
Excellent customer service is our top priority at I/O Technologies. As an experienced software developer and software consultant, we provide the best access possible to our entire team for your support needs.
Wherever you call “home” – Wisconsin, Minneapolis, Detroit, Chicago, Indianapolis, or elsewhere in the U.S. or abroad – software support is just a click away.
Here's how we support your software applications:
- Standard Office Support —
Standard coverage hours are: Monday - Friday, 7am to 5pm CST. During this time you have direct access to any of our well-trained software developers via e-mail or telephone.
- 24 x 7 Phone Support —
Mission-critical applications often need monitoring, even overnight and on the weekends. To accommodate such situations, there is always a Developer on Duty. This on-duty associate can and will respond to immediate support calls within 15 minutes of the initial request.
- Remote Support and Monitoring — Various Remote Technologies allow our team instant and secure access to your company's network. Using these communication devices we are able to provide support without physically visiting your location. This type of support reduces your cost and improves response times.